Frequently Asked Questions


Shipping Time

📦 Orders placed before 2 PM CST will be shipped the same day. Orders placed after 2 PM CST will ship the next business day.

If you have any questions or need help tracking your order, don’t hesitate to contact us. We’re here to assist you! 😊

Heathpress Settings

Please visit our website for detailed heatpress guide.

Does Transparency Work on DTF Transfers?

No, we recommend avoiding lower transparency settings in your designs. Transparency can result in poor heat press outcomes and an undesirable finish. If you’re aiming for a faded look, use lighter colors layered sequentially instead for the best results. 🌟

Refunds/Returns

We offer refunds exclusively for DTF transfers that arrive damaged or defective 🚨 (no refunds for other reasons). If this happens, contact us within 30 days 🗓️ and send a photo 📸 of the item. Once confirmed, we’ll issue a full refund 💳 (including shipping) within 5 business days. For replacements, you’ll need to place a new order 🛒 as we don’t offer exchanges. For assistance, email us order@dtfgangroll.com